Cindy Novotny

Founder and Owner, Master Connection Associates

As the founder of Master Connection Associates, Cindy Novotny is an international icon in the hospitality industry. Her specialties are leadership, sales and customer service excellence. A ‘Radical Mentor’ for many, Cindy’s straightforward, no-nonsense leadership approach delivers results to thousands around the world. Her style, expertise and approach led to a Board of Directors position with The Miss America Foundation to assist in moving the organization to a new level.

Cindy is recognized by the several organizations in learning & development, meetings and events & hospitality as one of the most powerful, engaging, innovative and passionate speakers in the industry. HSMAI awarded Cindy the 2019 Lifetime Achievement Award in Hospitality for her exemplary contribution to the industry. Her ability to close the “gap” with senior executives and line employees has earned her firm a revered reputation in many industries.

Energy, passion, and drive guarantee Cindy’s message will captivate each person in her audience. Her targeted message and popularity have no boundaries as she addresses groups across the world. Her charisma and humor, combined with in-depth knowledge, bring an audience alive with reality-based skills and cutting-edge training technology.

As we look to the future, Cindy is helping people all over the world create their team of the future and be more successful than they’ve ever been before. As a true “road warrior,” Cindy is travels 50 weeks a year & loves the smell of that jet fuel.

Cindy’s second book, “My Secret to Stamina” will be out in late 2021.